Frequently Asked Questions

General Questions:

 

1. Q: What is Rarity & Co.?

A: Rarity & Co. is a quiet luxury streetwear brand that combines exceptional quality with timeless design. Our clothing, including high-end T-shirts, crewneck sweatshirts, hoodies, and sweatpants, is crafted with the utmost attention to detail and made from the finest materials, setting our brand apart. We believe in offering a luxury quality wardrobe without flashy logos or extravagant designs, focusing on the beauty of simplicity.

2. Q: Where are you located?

A: We are based in Atlanta, GA, but our products are available worldwide through our online store.

3. Q: How can I contact customer support?

A: You can reach our customer support team via email at boogie31k@gmail.com.

4. Q: Do you have a physical store?

A: Currently, we operate exclusively as an online store.

5. Q: How can I stay updated on new arrivals and promotions?

A: To stay updated on our latest arrivals and promotions, you can subscribe to our newsletter, follow us on social media (https://www.instagram.com/rarity_and_co/), and check our website regularly.

6. Q: What is your return and exchange policy?

A: Our return and exchange policy can be found here: https://rar-i-ty.co/policies/refund-policy.

 

Products:

 

7. Q: Can I find your products in local stores?

A: Currently, our products are only available through our online store.

8. Q: How do I choose the right size?

A: We provide a size guide on our website to help you select the perfect fit. Be sure to check it before making a purchase.

9. Q: What is the quality of your products?

A: We take pride in offering high-quality products with the utmost care and attention to detail. We use the finest organic cotton and meticulously sourced materials, ensuring premium quality and unparalleled comfort in every garment.

10. Q: Do you offer customization or personalization options?

A: Currently, we do not offer customization or personalization services.

11. Q: Are your products cruelty-free or sustainable?

A: We’re dedicated to ethical practices. Our products feature 100% organic cotton, promoting better working conditions, reduced water use, and a positive environmental impact. Rarity & Co. is committed to sustainability and ethical sourcing across our operations.

 

Ordering:

 

12. Q: How do I place an order on your website?

A: To place an order, simply browse our online store, select the desired items, and follow the steps at checkout.

13. Q: What payment methods do you accept?

A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Venmo. You can choose your preferred option at checkout.

14. Q: Can I cancel or modify my order?

A: You can request order modifications or cancellations by contacting our customer support within 48 hours.

15. Q: Do you offer gift wrapping or special packaging?

A: Currently, we do not offer gift wrapping or special packaging services. We focus on providing exceptional products and ensuring they reach you in the best condition.

 

Shipping:

 

16. Q: What are your shipping options and rates?

A: We offer various shipping options, including USPS, DHL, and UPS, each with its respective rates. You can find detailed information on our Shipping page.

17. Q: How long does it take to receive my order?

A: Delivery times vary depending on your location and the shipping method you choose. Please refer to our Shipping page for estimated delivery times.

18. Q: Do you ship internationally?

A: Yes, we offer international shipping to various countries. You can check if we ship to your location during the checkout process.

19. Q: How can I track my order?

A: We provide order tracking for all shipments. You will receive a tracking number via email once your order is dispatched.

20. Q: What if my order is delayed or lost in transit?

A: In the rare event of a delayed or lost order, please contact our customer support. We will work to resolve the issue and ensure you receive your order.

 

Returns and Exchanges:

 

21. Q: What is your return and exchange policy?

A: Our return and exchange policy is detailed on our Returns and Exchanges page. We strive to ensure customer satisfaction and handle returns and exchanges accordingly.

22. Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please follow the instructions outlined on our Returns and Exchanges page.

23. Q: Are there any items that cannot be returned or exchanged?

A: Certain items, such as custom products (such as special orders or personalized items), underwear garments (including socks), and personal care goods (such as beauty products), may not be eligible for returns or exchanges. Please review our Returns and Exchanges page for a complete list.

24. Q: How long does it take to process returns?

A: We aim to process returns within 24-48 hours after receiving the returned items.

 

Privacy and Security:

 

25. Q: Is my personal information safe with you?

A: We prioritize the security and privacy of your personal information. Please review our Privacy Policy for detailed information.

26. Q: Do you share customer data with third parties?

A: We do not share customer data with third parties. Your information is kept confidential and used solely for order processing and communication.

 

27. Q: How do you handle online payment security?

A: Our online payment security is a top priority. We use 128-bit SSL encryption technology to protect your information during checkout to ensure safe and secure transactions.

28. Q: Do you use cookies on your website?

A: Yes, we use cookies to enhance your browsing experience. You can learn more about our cookie usage in our Cookie Policy.

 

Promotions and Discounts:

 

29. Q: How can I stay updated on your latest promotions?

A: To stay informed about our latest promotions, subscribe to our newsletter and follow us on social media. We regularly announce new collection releases.

30. Q: Do you offer discounts for loyal customers or newsletter subscribers?

A: While we greatly appreciate our loyal customers and newsletter subscribers, we maintain consistent pricing to ensure every customer receives the same value and fairness in their purchase experience. This approach helps us maintain the quality and exclusivity of our products.

31. Q: Are there any ongoing sales or clearance items?

A: At Rarity & Co., we do not offer ongoing sales or clearance items. Our commitment is to create timeless and enduring products that hold their value over time. This dedication allows us to focus on the quality and craftsmanship that sets our garments apart.

 

Care and Maintenance:

 

32. Q: How should I care for and wash your products?

A: Care instructions for our products can be found on the product pages. Follow these instructions to maintain the quality of your clothing.

33. Q: Can you provide care instructions for specific items?

A: For specific care instructions, please refer to the care label inside each product. We include detailed care guidelines to help you keep your items in great condition.

34. Q: How do I maintain the quality of your clothing?

A: To maintain the quality of our clothing, follow the care instructions provided for each item. These guidelines are designed to help you keep your clothing looking its best.

 
Social Impact & Donations:

 

35. Q: What organizations does Rarity & Co. support through its Giving Back Initiative?

A: The donation funds from the CAPitalism collection are allocated to various nonprofit organizations working towards causes such as community development, child welfare, education, and more. 

36. Q: How are the nonprofit organizations selected?

A: We carefully research and vet nonprofit organizations to ensure they align with our values and goals. We prioritize organizations that have a proven track record of making a positive impact in their respective fields.

37. Q: How often are donations made?

A: Donations are made on a regular basis, typically quarterly or semi-annually, depending on sales and collection performance.

38. Q: Can customers suggest nonprofit organizations for donations?

A: While we appreciate customer input, we currently have a selection process in place to choose nonprofit organizations. However, we welcome suggestions and consider them for future partnerships.

39. Q: Are donations tax-deductible for customers?

A: As a customer, donations made through your purchase are not tax-deductible since Rarity & Co. facilitates the donation process.

40. Q: Do customers have a say in how their donation is used by the nonprofit organizations?

A: While customers do not directly influence how donations are used by nonprofit organizations, customers can track the impact of their purchases through updates and reports provided by Rarity & Co. and the supported nonprofit organizations. Rest assured that we select reputable organizations committed to transparent and impactful use of funds. 

41. Q: How transparent is the donation process?

A: We believe in transparency and accountability. We provide regular updates on our website and social media platforms about the organizations we support, the impact of donations, and how funds are utilized.

42. Q: Can customers opt-out of the donation process?

A: The donation is integrated into the purchase of items from the CAPitalism collection. However, customers who prefer not to participate in the donation initiative can explore other product offerings on our website.

43. Q: Is there a maximum limit to the amount donated to nonprofit organizations?

A: While there’s no set maximum limit, one-third of the profits from the CAPitalism collection is committed to nonprofit donations, ensuring a significant contribution with every purchase.

44. Q: How can customers learn more about the nonprofit organizations supported by Rarity & Co.?

A: Customers can visit our website or contact our customer support team for more information about the nonprofit organizations we partner with and the impact of their donations. Additionally, we share updates and stories about our partnerships on our social media channels.

45. Q: Can customers request additional information about the impact of their purchases on nonprofit organizations?

A: Yes, customers are encouraged to reach out to Rarity & Co. for additional information about the impact of their purchases on supported nonprofit organizations.

46. Q: What measures does Rarity & Co. take to ensure the effectiveness and legitimacy of the supported nonprofit organizations?

A: Rarity & Co. conducts thorough due diligence and evaluation processes to ensure the effectiveness and legitimacy of the nonprofit organizations it supports.

47. Q: Does Rarity & Co. have any long-term goals or commitments regarding its social impact initiatives?

A: Yes, Rarity & Co. is committed to ongoing social impact initiatives and aims to make a meaningful and lasting difference in the communities it serves through continued support and engagement with nonprofit organizations.

Thank you for choosing Rarity & Co.!